IT Frameworks

I have just been looking at frameworks for reviewing IT systems in schools. We have used the ITIL version 3 framework as the basis of reviews in the tertiary sector, but I thought I would look at BECTA‘s adaption of ITIL for primary and secondary schools.

At first glance it appears to be based on the ITIL version 2 framework, which is ‘process’ driven. I like the version 3 approach which is instead ‘service’ driven. I think this was a sensible move on the part of ITIL. It is too easy for IT people to get focused on the processes and forget that the delivery of services is the key reason for IT to exist – and the version 3 framework helps to keep the focus on this. It is largely just wording, as the underlying processes of v3 are much the same as for version 2, but is still a worthwhile change in my view.

I wonder if BECTA are going to revise their framework to keep current with version 3 of ITIL. Must have better hunt through the above site to try and find out.